Refund & Delivery Policy
Last updated: August 12, 2026
This policy explains how our digital products are delivered and when refunds are possible. Because our products are digital and accessed immediately, the rules differ from physical goods.
DIGITAL SHELF LAB is operated by CODIGO BRO LLC — EIN 42-3185729
1. Delivery
All products are digital files delivered for immediate access. As soon as your payment is confirmed, we send an email containing your download link — usually within minutes.
Delivery is considered complete when the download link is successfully delivered to the email address provided at checkout. Please check your spam or promotions folder if the email does not arrive.
2. Refunds (final sale)
Because customers receive full, immediate access to the products, all sales are final and non-refundable. This policy is standard practice in the digital content industry and protects against unauthorized copying of digital goods.
3. The exception: technical failure
The only exception is a technical failure on our side: for example, a corrupted file that cannot be repaired, or a product that was paid for but never delivered after we confirm it.
In those cases, we will first work with you to resolve the issue (resend the link, repair the file, or provide an equivalent product). If we are unable to resolve it, a refund of the purchase price may be issued at the discretion of management.
4. How to report a technical issue
To request help with a delivery or file issue, contact us within 30 days of purchase with:
- Your name and the email used at checkout
- The product name and your order date
- A short description of the issue